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About St. Anthony's Medical Center
Customer Service Commitment
At St. Anthony’s Medical Center, we are committed to providing both exceptional medical care and customer service. Our commitment to customer service is so strong that we have created a formal customer service initiative, “Service from the Heart.” This initiative formalizes what we believe in - carrying out Christ’s healing ministry by providing care to each patient with respect, dignity and compassion.
Quality
We strive to offer quality medical care in a professional and caring atmosphere and we realize that the quality of our nursing care, clinical services and food, the cleanliness of our facilities and patient rooms, as well as other factors, are important to your satisfaction. See our Quality Reports.
Our patients and their family members can expect all employees, physicians and volunteers to:
- Be attentive to creating a positive first impression
- Communicate clearly, effectively and in a timely manner
- Treat them with compassion, dignity, respect and privacy
- Be good stewards of our resources
- Work as part of a team to meet and exceed their needs
Feedback
If, at any point during your inpatient stay or outpatient visit, you have comments, concerns, complaints or compliments regarding your care and the service you are receiving, please let us know immediately. You may do this by contacting one of the following:
- Your caregiver (nurse or nurse assistant)
- Nursing manager
- Director of Customer Service (314-525-1197)
- Hospitality Hotline, which is designed to provide immediate attention to any problem or inconvenience you may have that cannot be remedied by the staff on your floor. To reach this line, call 314-525-3322.
- Or, contact us via email.
We will be responsive to your comments and work with you to address any complaints
For information or a physician referral, please call 800-554-9550 or visit our online physician referral.
At St. Anthony's, our vision is to be the area's premier health care organization — and your first choice for health care services.